Privacy & Security Policy
Phuket-Trips.com is committed to protecting your privacy and keeping your personal details secure.

Privacy:
Personal details that are given to us will remain confidential and will never be given to a third party.

Program change:
All www.phuket-trips.com tours are pre-arranged packages and no individual program changes or modifications can be made. www.phuket-trips.com reserves the right to rearrange the order of any tour itinerary, to cancel or to substitute elements of any plan without notice when local conditions force such changes.

Tour price:
The tour price quoted includes transportation, transfers, accommodation, some meals, service charge, government tax, tours, etc., as outlined in each tour description. All package tour prices are based on a minimum participation of two persons. For one person travelling alone a surcharge as detailed in the price list will be levied.
After reservations and payments are made, you are required to print Tour Orders (Vouchers) from our booking system which serve as form of payment for hotels and optional services.

Expenses other than those specified in each tour itinerary e.g. airport taxes, additional meals, sightseeing, cost of passport, visas or other documentation, laundry, liquor, excess baggage charges, tips, personal or baggage insurance, cable, telephone or communications charges, or any items of a personal nature are not included in the price quoted.

Security:
We don't store the customer's credit card. Every time when your reservation is hold, notification e-mail will be sent with the payment link which direct you to the secure payment gateway. Your reservation's status will be confirm when we receive your payment. This scrambled data cannot be read as the information travels directly to our secure server.

Cancellation policy

We do not charge a cancellation fee for the services that have not been confirmed. However, once your booking has been confirmed, you are subject to the cancellation policies detailed below. The cancellation policy applies to all bookings unless the travel services you have booked has different terms and conditions to those stated below. Any policies dictated by the our supplier will always take precedence over the policy stated here. If the requested  policies are different, you will be informed in your confirmation email. Please review all cancellation policies that apply, as well as fees that you may incur as a result of a cancellation. Refunds can take up to 10-15 Days

If you cancel:

+21 Days before requested arrival date: There is no cancellation fee.
 21 - 14 Days before requested arrival date: There is a 5% administration charge.
 13 - 7   Days before requested arrival date: There is a 10% administration charge.
6 - 1   Days before requested arrival date: No refund
  No Show   No refund

 

To cancel your reservation, you must do one of the following:

Cancel by sending us an e-mail with the word "CANCEL" in the subject line and quoting your booking ID e.g. ID123485 if you have one. If you do not have a booking ID, please send the product name, location, guest name and relevant dates.

Refunds: 

All refunds are subject to administration fee of 5% the total booking value or a 500.00 THB minimum charge (whichever is greater)

After commencement of travel no refund, either in full or in part, will be given for unutilised services included in the program. Claims involving refunds require supporting evidence of cancellation and passengers are required to inform www.phuket-trips.com in writing 30 days after tour end.

Disclaimer: 

Maps, hotel information and travel guides provided by Phuket-Trips.com are intended for planning purposes only. This data is provided to you "as is" and you agree to use it at your own risk. Phuket-Trips.com makes no guarantees or representations regarding content quality, accuracy or reliability.

Phuket-Trips
.com accepts no responsibility and cannot be held liable for any claim, demand or action, alleging any loss, injury or damages, direct or indirect, which may result from the use of the information.

All content remains solely the intellectual property of
Phuket-Trips
.com and is protected by copyright. All content is owned, held or licensed by Phuket-Trips.com and may not be used without written permission from Phuket-Trips.com Any commercial use of the content, without the written permission of Phuket-Trips.com, is strictly prohibited.

Responsibility:
www.phuket-trips.com, hereinafter called ‘PTC’ acts only as agent for the person or companies providing accommodation, transport or other services, hereinafter called ‘Service Providers’ and PTC issues all coupons, vouchers, tickets or other documents on the Service Providers’ terms and conditions.

The tour member acknowledges that neither PTC, nor its subsidiaries, affiliated companies, servants or agents shall be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly by any Service Provider or by “force majeure” or other events beyond PTC’s control, including, but not limited to war, civil disturbance, pilferage, delays, severe weather, Acts of God, Acts of Government, accidents to or failure of machinery, equipment, vehicles or industrial disputes.

PTC shall not be liable for, or responsible to, any tour member in the event of dissatisfaction based on personal opinion regarding the standard of service or accommodation provided by any Service Provider nor be liable or responsible for any disappointment, distress, lack of enjoyment arising from any act or omission whatsoever. PTC will only acknowledge liability in the case of proven justified complaints relating to specific and tangible inadequacies of facilities, accommodation or services provided. In the event of such a complaint the customer is requested to immediately contact PTC or the Service Provider, hotel etc., for remedial action to resolve any problem or irregularity at that time. Only if such a complaint has been lodged will the PTC consider to fully investigate and act on any complaint.

We strongly recommend that you take out a holiday insurance policy. Please ask your own insurance broker.

Modification:

PTC may at anytime modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.

The website content is subject to change without notice before the tour begins or during any tour. PTC has endeavored to ensure that all information on the website is accurate, but can accept no responsibility for inaccuracy, or truth of statements made. Illustrations are intended to set the mood for each tour destination and may not present actual views as seen on a specific tour. All fares and prices quoted in www.Phuket-Trips.com are correct at the time of publishing. Such fares, prices and international rates of exchange are subject to change, which in turn may affect tour prices quoted. Regardless of a deposit or full payment having been made, any increase in the tour price must also be paid by the tour member. If such increase is unacceptable, the tour member retains the right to cancel his/her booking. However, attention is drawn to the possibility that some cancellation charges may be imposed covering PTC cancellation cost.

Additional terms and conditions may apply to reservations, and other uses of portions of this site, and you agree to abide by such other terms and conditions.

PTC as agents for the hotel, wholesale companies and other suppliers reserve the right to levy a whole period or pro rated room charge for cancellations and no show, where the hotel has stipulated this under their own cancellation and no show policy.

This User Agreement, together with any terms and conditions incorporated or referred to herein, constitute the entire agreement between you and PTC relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.
 



  Andamanda Travel
  32 Tepkrasatree Rd. Maung Phuket Thailand 83000
  Tel +66-8767-27266  Fax +66-76-212595
  E-mail:  csa@phuket-trips.com

      

 © 2009 Andamanda Travel. All Rights Reserved. www.phuket-trips.com