Privacy:
Personal details that are given to
us will remain confidential and will never be given
to a third party.
Program change:
All www.phuket-trips.com tours are pre-arranged
packages and no individual program changes or
modifications can be made. www.phuket-trips.com
reserves the right to rearrange the order of any
tour itinerary, to cancel or to substitute elements
of any plan without notice when local conditions
force such changes.
Security:
We don't store the customer's credit
card. Everytime when your reservation is hold,
notification e-mail will be sent with the payment
link which direct you to the secure payment gateway.
Your reservation's status will be confirm when we
receive your payment. This
scrambled data cannot be read as the information
travels directly to our secure server.
Cancellation policy
We do
not charge a cancellation fee for the services that
have not been confirmed. However, once your booking has
been confirmed, you are subject to the cancellation
policies detailed below.
The cancellation policy applies to all bookings
unless the travel services you have booked has
different terms and conditions to those stated
below. Any policies dictated by the our supplier
will always take precedence over the policy stated
here. If the requested policies are different, you
will be informed in your confirmation email. Please
review all cancellation policies that apply, as well
as fees that you may incur as a result of a
cancellation. Refunds can take up
to 10-15 Days
If you cancel:
|
+21 Days |
before requested arrival date: |
There is no cancellation fee. |
|
21 - 14 Days |
before requested arrival date: |
There is a 5% administration charge. |
|
13 - 7
Days |
before requested arrival date: |
There is a 10% administration charge. |
|
6 - 1
Days |
before requested arrival date: |
There is a 20% administration charge. |
|
No
Show |
|
No refund |
To cancel your reservation,
you must do one of the following:
Cancel
by sending us an e-mail with the word "CANCEL" in
the subject line and quoting your booking ID e.g.
ID123485 if you have one. If you do not have a
booking ID, please send the product name, location,
guest name and relevant dates.
Disclaimer
Maps,
hotel information and travel guides provided by
Phuket-Trips.com
are intended for planning purposes only. This data
is provided to you "as is" and you agree to use it
at your own risk. Phuket-Trips.com
makes no guarantees or representations regarding
content quality, accuracy or reliability.
Phuket-Trips.com
accepts no responsibility and cannot be held liable
for any claim, demand or action, alleging any loss,
injury or damages, direct or indirect, which may
result from the use of the information.
All content remains solely the intellectual property
of Phuket-Trips.com
and is protected by copyright. All content is owned,
held or licensed by Phuket-Trips.com
and may not be used without written permission from
Phuket-Trips.com
Any commercial use of the content, without the
written permission of Phuket-Trips.com,
is strictly prohibited.
Responsibility:
www.phuket-trips.com, hereinafter called ‘PDC’ acts
only as agent for the person or companies providing
accommodation, transport or other services,
hereinafter called ‘Service Providers’ and PDC
issues all coupons, vouchers, tickets or other
documents on the Service Providers’ terms and
conditions.
The tour member acknowledges that neither PDC, nor
its subsidiaries, affiliated companies, servants or
agents shall be responsible or become liable in
contract or tort for any injury, damage, loss, delay
to person or property, additional expenses or
inconvenience caused directly or indirectly by any
Service Provider or by “force majeure” or other
events beyond PDC’s control, including, but not
limited to war, civil disturbance, pilferage,
delays, severe weather, Acts of God, Acts of
Government, accidents to or failure of machinery,
equipment, vehicles or industrial disputes.
PDC shall not be liable for, or responsible to, any
tour member in the event of dissatisfaction based on
personal opinion regarding the standard of service
or accommodation provided by any Service Provider
nor be liable or responsible for any disappointment,
distress, lack of enjoyment arising from any act or
omission whatsoever. PDC will only acknowledge
liability in the case of proven justified complaints
relating to specific and tangible inadequacies of
facilities, accommodation or services provided. In
the event of such a complaint the customer is
requested to immediately contact PDC or the Service
Provider, hotel etc., for remedial action to resolve
any problem or irregularity at that time. Only if
such a complaint has been lodged will the PDC
consider to fully investigate and act on any
complaint.
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